Digital Business Transformation Specialist

6 days ago


Singapore Assurity Trusted Solutions Full time

Company Overview:

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes.

In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

Job Description:

We are seeking an experienced Digital Business Analyst who is familiar with CSM platform or ServiceNow. As a Digital Business Analyst, you will be involved in a range of tasks including but not limited to the following:

  • Partner with the Product / Business teams to identify, analyze, and document requirements using human-centric, visual methods such as process mapping and service journeys, and develop the appropriate business case respectively;
  • Work with cross-functional teams to translate requirements into user stories, functional specifications, and acceptance criteria;
  • Evaluate and recommend suitable technology while aligning with GovTech's technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack, etc.);
  • Identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment or a combination of such environments;
  • Ensure system or product readiness for smooth deployment, adoption and operations;
  • Analyze impacts of requested changes and propose improvements to continuously address changing business needs, and work with the respective support teams to understand and address technical problems (in the Operations & Maintenance phase);

Required Skills and Qualifications:

To succeed in this role, you will ideally have:

  • Prior working experience in IT business analysis, application solutioning design and testing;
  • Participated in at least one full software or product development cycle, preferably using Agile Methodology;
  • Excellent written and verbal communication skills and ability to influence and communicate effectively with non-technical audience and Senior Management;
  • Strong analytical and problem-solving skills with the ability to interpret and analyze data effectively;

Benefits:

We offer a competitive package including Annual Leave Benefits with additional perks such as Family Care and Birthday Leave. We promote a learning culture and encourage you to grow and learn. A competency framework is in place to help you grow your career with us. Contract Staff enjoys the same benefits as Permanent Employees. We have flexible working hours with hybrid working arrangements.



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