Senior Marine Insurance Claims Specialist

2 days ago

Singapore beBeeClaims Full time $35,000 - $45,000
Marine Insurance Claims Processor

We are seeking a detail-oriented and proactive individual to join our dynamic team as a Marine Insurance Claims Processor. In this role, you will be responsible for managing and processing marine-related insurance claims.

Responsibilities:

  • Handle telephone enquiries and attend to walk-in customers in a professional and timely manner.
  • Liaise with clients, intermediaries, surveyors/adjusters, handling agents, overseas principals, and affiliated companies within the Group.
  • Manage incoming and outgoing correspondence; attend meetings with clients and intermediaries when required.
  • Upon claims notification, collect relevant customer details, coordinate surveys, and contact settling agents if necessary.
  • Create and maintain claim files and checklists; review policy, reinsurance, and treaty arrangements to confirm underwriting acceptance with the Group.
  • Issue acknowledgment letters and request required claims documentation from clients or intermediaries.
  • Prepare and dispatch Preliminary Loss Advice (PLA) and cash call advice; follow up with reinsurers for timely payment.
  • Draft Letters of Loss Advice (LLA) and Marine Loss Reports (MLR) for management approval, ensuring reserves are accurate and updated promptly.
  • Monitor diary dates for active files, ensuring timely follow-ups and proper documentation before archiving.
  • Verify premium payment status before claims processing and liaise with Finance regarding any delays.
  • Refer claims with potential recovery to recovery agents and follow up actively on the recovery process.
  • Maintain accurate records for exceptional cases (e.g., ex-gratia payments, large losses) and related recoveries.
  • Review and escalate claims exceeding authority limits to the Head of Department (HOD) or Senior Management for approval prior to communicating with clients or agents.
  • Conduct regular file reviews and compile monthly/quarterly claims statistics as needed.
  • Participate in User Acceptance Testing (UAT) for the Marine Claims module.
  • Perform other duties or projects as assigned by management.
  • Undertake ad hoc administrative or operational tasks as required.

Requirements:

  • Strong working knowledge of Microsoft Office applications.
  • Solid understanding of insurance principles.
  • Excellent interpersonal and communication skills.
  • Able to multi-task, work well in a team, and demonstrate attention to detail.
  • Customer-focused, tactful, conscientious, and eager to learn new skills.
  • Prior experience in handling marine insurance claims.
  • Possession of ACII, AAII, CGI, or equivalent insurance qualifications.

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