Content Creation Specialist

1 week ago

Singapore beBeeSpecialist Full time $4,500 - $6,000
Job Title:

Knowledge Specialist

We are seeking a skilled professional to create, edit, and update knowledge articles, FAQs, and other resources used by agents. In this role, you will be responsible for identifying and gathering knowledge from various sources, including subject matter experts (SMEs), training materials, and customer interactions.

You will ensure the accuracy, currency, and relevance of the knowledge base for the benefit of both our agents and customers. Additionally, you will promote the use of the knowledge base and facilitate knowledge sharing among agents.

Collaboration with other teams, such as training, quality assurance, and product development, is essential to ensure alignment and consistency in knowledge sharing.

Required Skills and Qualifications
  • At least 2 years of experience in knowledge management, content creation, or BPO operations in call centre/contact centre environments.
  • Experience with KB platforms (e.g., Zendesk, Salesforce Knowledge, ServiceNow).
  • Proficiency in MS Office/Google Workspace (advanced Excel/Slides for workflows).
  • Familiarity with basic HTML/CMS for KB platforms (preferred).
  • Ability to interpret data to improve KB effectiveness.

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