Strategic Loan Product Manager
5 days ago
We are seeking a highly motivated Strategic Loan Product Manager to join our team at Manpower Staffing Services (Singapore) Pte Ltd.
About the Role:
- This is an exciting opportunity to take on a key role in shaping the future of our unsecured loan products, driving business growth and delivering exceptional customer experiences.
- You will be responsible for managing and improving the product lifecycle, from development to launch, ensuring alignment with our business objectives and regulatory requirements.
- As a Strategic Loan Product Manager, you will work closely with cross-functional teams, including operations, tech, and marketing, to identify opportunities for process improvements and implement change initiatives.
Key Responsibilities:
- Manage and address first-line customer issues, complaints, and inquiries within stipulated service level agreement (SLA) timelines.
- Collaborate with operations teams on manual processing and adjustments of transactions.
- Initiate process and customer journey improvements for unsecured loan products.
- Propose and execute campaigns for unsecured loan products and services.
- Draft marketing content, terms & conditions, and messaging related to unsecured loan products.
- Work closely with the tech team to identify system-related issues and explore solutions.
- Support regular reporting, ad hoc tasks, and administrative matters.
- Collaborate with support units to study and analyze data related to UL products.
Requirements:
- Bachelor's degree or equivalent.
- Preferably 2 years of experience in consumer banking or a related industry.
- Prior experience in handling loan product management or similar end-to-end product life cycle is a plus.
- Self-driven and able to work independently under tight timelines.
- Excellent communication skills with the ability to collaborate effectively as a team player.
- Well-versed in Microsoft Office productivity applications.
- Capable of managing and working with multiple stakeholders.
- Willingness to work overtime during system testing and implementation phases.
Estimated Salary: SGD $60,000 - SGD $80,000 per annum, depending on qualifications and experience. This figure is based on market research and takes into account the job responsibilities, required skills, and qualifications. It also considers the location and industry standards in Singapore.
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