Customer Experience Representative
6 days ago
TDCX (SG) PTE. LTD. is a leading provider of transformative digital CX solutions, enabling world-leading brands to acquire new customers, build customer loyalty, and protect their online communities.
Job Description
As a Customer Service Officer at TDCX (SG) PTE. LTD., you will play a crucial role in delivering excellent service to our partner brands by performing tasks such as attending to phone-in enquiries and/or emails, resolving enquiries in a timely and efficient manner, providing constructive feedback, and delivering best services to customers.
Key Responsibilities
- Attend to phone-in enquiries and/or emails from the public.
- Resolve enquiries in a timely, efficient, and professional manner.
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
- Deliver best services to customers to ensure highest customer satisfaction with the right procedure.
- Handle and manage escalation issues in a proficient manner.
- Build sustainable relationships and engage customers by taking extra mile.
Requirements
- Candidate must possess at least the GCE 'O' Level or Diploma in any field.
- Preferably with 2 years of working experience in the related field is ideal for this position.
- Possesses strong time management skills and motivated to exceed expectations.
- Proficient in MS Office applications with excellent keyboard skills.
- Possesses good telephone manners with clear speaking voice.
- Comfortable working with computers and multiple systems.
- Excellent verbal and written communication skills in English.
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