Enterprise Software Documentation Specialist

2 days ago


Singapore NEXTLABS INTERNATIONAL PRIVATE LIMITED Full time
Company Overview

NEXTLABS INTERNATIONAL PRIVATE LIMITED is a leading provider of policy-driven information risk management (IRM) software for large enterprises.

Job Summary

We are seeking an experienced Enterprise Software Documentation Specialist to join our team and develop effective product and implementation training courses for our award-winning Information Risk Management products.

This is an exciting opportunity for a talented professional to create engaging and educational content that will support our customers, from administrators and end-users to developers and IT architects.

About the Role

The successful candidate will be responsible for designing and developing interactive and engaging training content, including e-learning modules, instructor-led training materials, and user manuals.

You will collaborate with subject matter experts (SMEs) to gather information and ensure the accuracy of training content.

A key aspect of this role is to learn and deepen your knowledge of NextLabs products and integrated third-party products.

Responsibilities
  • Design and Develop Training Content: Create interactive and engaging training content, including e-learning modules, instructor-led training materials, and user manuals.
  • Collaborate with SMEs: Work with subject matter experts to gather information and ensure the accuracy of training content.
  • Develop Comprehensive Training Programs: Design comprehensive training programs that cover product features, best practices, and implementation strategies.
  • Write Clear Instructional Content: Write clear, instructional content tailored to diverse audiences, including administrators, developers, and end-users.
  • Create Supporting Materials: Develop supporting material/media, such as audio, video, simulations, games, and more.
  • Manage Training Projects: Manage the lifecycle of training projects, ensuring timely delivery and alignment with product updates and releases.
  • Evaluate Training Effectiveness: Evaluate the effectiveness of training materials and make improvements based on feedback and performance metrics.
Requirements
  • Bachelor's Degree/Diploma: A bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
  • Experience: At least 3 years' experience in developing instructional materials for enterprise software applications.
  • Clear Communication Skills: Ability to write clear, succinct, and accurate documentation, including conceptual information and procedural instructions for administrators, developers, and end-users.
  • Independent Working: Ability to work independently with minimal supervision.
  • Technological Adaptability: Ability to ramp up quickly on new technologies.
  • Excellent Interpersonal Skills: Excellent interpersonal communication skills and ability to work with globally dispersed teams.
Salary

$95,000 - $110,000 per year, depending on experience.



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