Senior Debt Recovery Associate

4 days ago

Singapore beBeeDebtManagement Full time $40,000 - $60,000
Job Opportunity

We are seeking a highly skilled Debt Management Specialist to join our team. As a key member of the department, you will be responsible for managing the life cycle of debt management programme clients.

Key Responsibilities:
  • Oversee the onboarding process for new debt management programme clients and provide ongoing support to ensure their successful completion of the programme by resolving repayment issues and/or disputes with creditors.
  • Regularly contact clients who default in debt management programme payments and ensure all cases assigned are worked within the stipulated deadline.
  • Administer inactive accounts such as No Action Required (NAR) and terminated cases, including making arrangements for review sessions and appeals to creditors.
  • Respond promptly to client and creditor queries in a timely and effective manner.
  • Maintain accurate and comprehensive records of communication with clients and creditors in the system.
  • Develop and maintain professional working relationships with colleagues across departments.
  • Provide cover for LML/MDMP/DMP/NAR review cases in the absence of the main officer-in-charge as required.
  • Identify areas for improvement and suggest work-related enhancements to management.
  • Escalate exceptional situations to supervisors' attention in a timely manner.
  • Comply with organisational policies, procedures, and regulatory requirements.

Required Skills and Qualifications:

  • Diploma in Finance, Accountancy, Banking & Financial Services or Business Administration.
  • A good understanding of debt collection and repayment processes.
  • Excellent telephone and customer service skills.
  • Good listening skills and patience when dealing with challenging clients.
  • Preference given to applicants with multiple language and dialect skills.

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