
Project Operations Facilitator
1 week ago
In this dynamic role, you will play a pivotal part in facilitating and coordinating multiple cross-functional teams to carry out day-to-day operations.
Key Responsibilities:- Provide regular operational updates, including action items.
- Effectively communicate with team members and clients.
- Maintain and monitor project plans, schedules, work hours, and expenditures.
- Identify operational or project issues and escalate them to the team lead.
- Support client meetings as required.
- Document important actions and decisions from meetings.
- Collaborate with regional teams for ticket resolution.
- Work closely with stakeholders to drive issue resolution.
- Coordinate daily monitoring of the ticketing system and resolve tickets under defined SLA.
- Promote effective communication, continuous improvement, and innovation through teamwork and business process reviews.
- Bachelor's or Diploma in Information Technology or Engineering, with 0-2 years of related experience.
- Flexibility to adjust work hours due to remote commitments.
- Familiarity with Microsoft Excel and Google Suite.
- Excellent communication and customer service skills.
- Ability to multitask, prioritize workload, and use good judgment.
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