Senior Collections Specialist

5 days ago


Singapore CENTRAL PROVIDENT FUND BOARD Full time

Embark on a fulfilling career with the Central Provident Fund Board as a Senior Collections Specialist.

About the Role

This exciting opportunity lies within our organisation, where you will play a pivotal role in ensuring self-employed individuals meet their MediSave contribution requirements. You will also contribute to operational efficiency and enhance the overall service experience.

Key Responsibilities:

  • Assessing the financial situation of self-employed persons to determine their ability to make timely MediSave contributions.
  • Developing and providing affordable, personalised instalment plans to help SEPs meet their MediSave obligations and improve their healthcare savings.
  • Handling routine investigations to enforce compliance and recover overdue MediSave contributions, ensuring payments are collected on time.
  • Regularly reviewing existing policies and procedures, using real-world experience and data insights to suggest improvements.
  • Recommending and implementing changes to streamline operations, reduce inefficiencies, and enhance the experience for SEPs.
  • Managing GIRO instalment and deferment requests, ensuring they are processed accurately and in a timely manner.
  • Leading efforts to improve the GIRO collection process, aiming to increase efficiency and reduce errors, making payments easier for SEPs.
  • Working with relevant teams to verify the income of SEPs when needed, ensuring they are meeting their contribution requirements.
About Us

The Central Provident Fund (CPF) Board is a national social security organisation that helps 4 million members save for their retirement, healthcare, and housing needs. We believe in developing individuals who are inspired to do their life's best work through 3Ps: Purposeful Work, Professional Growth, and People & Culture.

Purposeful Work: We serve CPF members knowing that we make a difference in their lives. Our purpose is to empower them to secure their future.

Professional Growth: At CPF Board, you will have opportunities to learn on the job and pick up new skills and knowledge. You can explore various career paths and develop professionally.

People and Culture: We value our people as our greatest asset and foster a culture of respect, diversity, and inclusivity. Everyone's voice is heard, and contributions are recognised and celebrated.

Your Benefits

We offer a competitive salary of SGD 6,000 - 8,000 per month, depending on your qualifications and experience.

You will enjoy a comprehensive rewards package, including annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

A vibrant community of like-minded colleagues awaits you, where collaboration and creativity thrive. You will have opportunities to engage in formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.

Promotion opportunities based on your capability and on-the-job performance will be available.



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