Loss Prevention Specialist
3 weeks ago
POSITION SUMMARY
As a Loss Prevention Supervisor at Marriott International, you will play a vital role in maintaining a safe and secure environment for our guests and employees.
KEY RESPONSIBILITIES
Patrol all areas of the property, securing rooms and assisting guests with room access as needed. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audits. Monitor Closed Circuit Televisions and alarm systems, authorizing and documenting access to secured areas. Assist guests and employees during emergency situations, responding to accidents and administering first aid/CPR as required. Gather information and complete reports, maintaining confidentiality of sensitive documents. Defuse disturbances in accordance with company policies and procedures, resolving safety hazard situations and handling interruptions and complaints. Escort unwelcome persons from the property, ensuring compliance with alcoholic beverage control laws and maintaining a professional demeanor.
ADDITIONAL RESPONSIBILITIES
Assist management in training, motivating, and coaching employees, serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to manager. Complete safety training and certifications, ensuring uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information, protect company assets, and welcome and acknowledge guests according to company standards. Anticipate and address guests' service needs, thank guests with genuine appreciation, and speak with others using clear and professional language. Prepare and review written documents accurately and completely, answer telephones using proper etiquette, and develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.
QUALIFICATIONS
Education: O Levels School, Diploma or Equivalent in any discipline. Related Work Experience: At least 2-3 years of related work experience. Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.
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