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Fx Operations Support Leader
3 weeks ago
Job Summary:
Fx Operations Support LeaderThis is a proactive and dynamic role that involves leading a team of technical support executives. The successful candidate will be responsible for ensuring high-quality customer experience and performance.
- Lead a cross-functional team of technical operations executives.
- Coach the team to deliver excellent customer experience and achieve departmental goals.
- Monitor and evaluate case management based on internal quality guidelines.
- Proactively investigate customer issues and follow through with necessary actions.
The ideal candidate has a track record in driving performance, possesses critical thinking, problem-solving and decision-making skills, and can adapt to change.
About UsWe are a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Key Qualifications:- Experience leading a Technical Support or Customer Service team from a Financial Services firm or account.
- Critical thinking, problem-solving and decision-making skills.
- Aim to improve customer satisfaction, process efficiency and risk management.
- Excellent presentation, oral and written communication skills.
- Capacity to learn complex processes and ability to be cross-trained.
We offer a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
