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IT Applications Internship

2 months ago

Singapur, Singapore IFS Full time
Job Description

As an IT Applications Intern at IFS, you will be part of a dynamic team responsible for integrating and automating the school's systems. This internship offers hands-on experience with system management tools, automation, and integration processes. You will work closely with the IT-Applications team, contributing to various tasks that support the integration and automation of the school's systems.

Key Responsibilities:
  • Assist in the provisioning and deprovisioning of applications like Eduka, Pronote, HR systems, accounting software, and others.
  • Develop and maintain integration scripts to ensure efficient communication between systems.
  • Automate workflows to enhance system integration and reduce manual processes.
  • Troubleshoot and resolve integration issues to ensure seamless connectivity across applications.
  • Gain experience in software integration, automation, and system administration in an educational context.
Support and Incident Management:
  • Provide Level 2 support, handling user requests and incidents by performing in-depth diagnosis and resolution.
  • Escalate unresolved issues to Level 3 support or external vendors, ensuring timely resolution and follow-up.
  • Document standard operating procedures (SOPs) and verify resolutions with users to close incidents effectively.
  • Analyze recurring issues to identify trends and propose preventive measures.
  • Monitor and report on incident and request SLAs using Power BI.
Project Management Support:
  • Assist project managers with assigned tasks, contributing to successful project execution.
  • Participate in project meetings and offer technical insights on integration and support operations.

This internship provides valuable experience in IT applications management, integration, and support within an educational environment. You will develop both technical and operational skills while contributing to impactful IT projects.