Senior IT Service Management Specialist

3 days ago


Singapore OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Full time
About the Role

We are seeking an experienced Senior IT Service Management Specialist to join our team at OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD.

Job Summary

This is a senior-level position responsible for leading the implementation and optimization of ServiceNow ITOM solutions. The ideal candidate will have a strong understanding of ITIL processes and frameworks, as well as proven experience implementing ServiceNow solutions in ITOM, CMDB, and CSDM.

Key Responsibilities
  • Lead the implementation and optimization of ServiceNow ITOM solutions to ensure alignment with business objectives.
  • Design, configure, and maintain the CMDB to ensure data accuracy and integrity.
  • Implement and promote the CSDM framework to standardize and enhance service management practices.
  • Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.
  • Provide training and support to end-users and stakeholders on ITOM, CMDB, and CSDM functionalities.
  • Conduct regular audits and assessments of the CMDB to ensure compliance with industry standards and best practices.
  • Identify opportunities for process improvement and automation within ServiceNow.
  • Stay updated on ServiceNow releases and new features, recommending enhancements that benefit the organization.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM.
  • Strong understanding of ITIL processes and frameworks.
  • ServiceNow certifications (e.g., Certified Implementation Specialist, ITOM) are highly desirable.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders.
  • Ability to manage multiple projects simultaneously and meet deadlines.
Preferred Skills
  • Experience with ServiceNow Discovery, Service Mapping, and Event Management modules.
  • Knowledge of integration strategies with other ITSM tools and systems.
  • Familiarity with scripting languages (e.g., JavaScript) and ServiceNow development best practices.
Compensation

The estimated salary for this role is SGD $90,000 - $120,000 per annum, depending on experience.



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