System Project Manager
1 month ago
About the Role
As a key member of the Group Technology and Operations (GTO) team at United Overseas Bank, you will be responsible for managing contact centre system requirements to cater to growing volumes and users.
Key Responsibilities
- Oversee activities of contact centre related system projects to ensure timely delivery within budget
- Ensure successful digital transformation and transition to new contact centre systems
- Coordinate with Contact Centres to identify business requirements
- Assist in gathering and detailing functional requirements with internal and external stakeholders, including technology teams and vendors
- Review system solutions, cost estimates and implementation timeline for Contact Centres
- Establish business metrics and performance KPIs for new Contact Centre systems
Requirements
- Degree or Diploma holder
- Experience in handling systems requirements for Call Centre, Banking or Customer Service (calls and correspondents) will be an advantage
- Experience in analyzing business requirements and managing system project lifecycle is preferred
- Possess a positive mindset with a "CAN-DO" attitude and passion to deliver highest quality standard
- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment
- Strong analytical and communication skills
About the Department
The GTO team provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world.
About the Company
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.
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