Experienced Retail Operations Leader Wanted
6 days ago
A Global Experiential Entertainment Leader
About Us
We are a global leader in creating and producing experiential entertainment experiences. Our partnerships with renowned brands like The Walt Disney Company, Marvel Entertainment, 20th Century Studios, Hasbro, NBCUniversal, Lionsgate, and Warner Bros. Themed Entertainment have enabled us to bring compelling experiences to millions of visitors globally. Our commitment to innovation and quality has made us a trusted partner for IP-based experiences, powered by our subsidiary ANIMAX, a world-class creative animatronics powerhouse.
About the Role
We are seeking an experienced Retail Supervisor to support and cover the manager on day-to-day operations of our retail stores. As a key member of our team, you will be responsible for opening and/or closing the store, managing scheduling and daily retail operations, ensuring the retail team delivers exceptional customer service to all visitors.
Key Responsibilities
- Embodying Brand Standards: Embrace our brand experience, Harry Potter Visions of Magic, and follow training guidelines and standards to reflect brand image.
- Providing Exceptional Customer Service: Deliver top-flight customer service skills, great selling skills, and motivate your team to succeed.
- Reporting Routine: Carry out end-of-day reporting routine efficiently.
- Cashier Duties: Perform cashier duties at a fast pace while maintaining accuracy.
- Staff Scheduling: Manage staff scheduling – shifts and break times – with Retail Manager.
- Training and Development: Train new team members as required and delegate staff roles to maximize team skills.
- Maintaining Store Presentation: Work closely with sales staff to maintain the sales area, merchandise, photo op, and Butterbeer counter.
- Uniform and Presentation: Ensure staff uniforms and presentation are up to standard.
- Inventory Management: Conduct inventory site checks, ensuring product in-store and storage is well maintained and accounted for correctly.
- Souvenir Photography: Capture, edit, sell, and print souvenir photographs – full training provided.
- F&B Floor Functions: Prepare and sell Butterbeer and pastries.
Requirements
- Minimum 3+ Years Retail Management Experience: Proven track record in retail management, preferably with food safety hygiene certification.
- Flexible Schedule: Willingness to work a flexible schedule, including weekends and evenings.
- Knowledge and Experience: Familiarity with POS systems and ability to perform all retail and F&B floor functions.
- Communication Skills: Excellent verbal and written communication skills for effective communication with management and staff.
- Team Orientation: Ability to work in and promote a team-oriented environment, show a positive attitude, and take responsibility for own actions.
- Computer Literacy: Strong computer literacy and confidence, particularly with Excel.
Salary
The estimated annual salary for this role is SGD $50,000 - SGD $70,000, depending on experience and qualifications.
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