Supply Chain Finance Platform Support Specialist

19 hours ago


Singapore GMP TECHNOLOGIES (S) PTE LTD Full time
Supply Chain Finance Platform Support Role

As a key member of our GMP Technologies team, you will be responsible for providing production application support for the Supply Chain Finance platform in the APAC region.


Key Responsibilities:

  • Be the Subject Matter Expert on the Supply Chain Finance platform and ecosystem, ensuring seamless interactions with bank users.
  • Manage end-to-end production incidents and service requests linked to the Supply Chain Finance platform, including coordination with internal teams and stakeholders.
  • Perform detailed troubleshooting and support for production incidents, analyzing root causes and implementing workarounds.
  • Collaborate with the System Owner and Incident Manager to develop the Operational Knowledge Base and incident process management, focusing on the Supply Chain Finance ecosystem.
  • Validate the platform after scheduled or unscheduled patching, ensuring optimal performance.
  • Manage the platform and coordinate with internal stakeholders during Disaster Recovery exercises.
  • Execute system configuration changes and highlight risk issues to relevant parties in a timely manner.

Requirements:

  • Diploma or bachelor's degree in computer science, information technology, finance, or economics.
  • Minimum 9 years of experience in application or system support, preferably in the finance industry.
  • Functional knowledge of Supplier Finance, Accounts Receivables Purchase, and Dynamic Discounting products, as well as middle office and back-office operations.
  • Experience in Enterprise Application support environments, interacting with developers, infrastructure, and service desk teams, and business users.
  • Good understanding and competency in scripting, such as DOS and Shell Scripting.
  • Sound judgment in reviewing problems and making recommendations or decisions.
  • Strong sense of accountability and ownership of results.


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