Key Account Growth Manager
2 days ago
We are seeking an experienced Key Account Growth Manager to join our dynamic sales team at J&T Express Singapore Pte. Ltd.
Company OverviewJ&T Express Singapore Pte. Ltd. is a leading logistics and supply chain management company that provides efficient and reliable solutions for cross-border e-commerce. Our vision is to be the most trusted partner in the industry, delivering exceptional customer experience through innovative technology and proactive customer support.
Job DescriptionThe Key Account Growth Manager will play a critical role in driving business growth by expanding existing relationships with key clients and identifying new opportunities for revenue generation. This role requires strong communication and interpersonal skills, as well as excellent analytical and problem-solving abilities.
Responsibilities:- Account Retention:
- • Ensure retention of existing cross-border accounts and further penetration
- • Monitor and analyze key accounts shipping trends/volume and revenue sustainability
- • Provide consistent updates to management on areas of improvement for sales performance
- • Proactively negotiate with clients on contractual rates to ensure business retention
- • Maintain positive relationships with existing merchants as the main touchpoint and attend to their needs
- • Provide solutions and resolve issues professionally and promptly
- Account Development:
- • Source for new opportunities and cross-selling of product mix Import & Export
- • Handle all incoming international delivery leads
- • Work on International inbound and outbound leads diligently
- • Uncover new areas of business opportunities and have a sustainable pipeline strength of 20% vs plan
- • Provide weekly updates on pipeline strength and progress of potential opportunities
- • Report on weekly activities with clients (visits/calls & meetings)
- • Collaborate with internal business units-stakeholders to deal with clients' issues/challenges and concerns appropriately
- • Hold accountability for delivering ad-hoc projects/tasks assigned
- Minimum 2 years of working experience in an Account Manager role. Relevant experience in ecommerce logistics and cross-border ecommerce is an added advantage
- Minimum Bachelor's Degree in Logistics and Supply Chain Management or other relevant fields
- Strong communication and interpersonal skills to build relationships with internal and external stakeholders
- Excellent knowledge in eCommerce/international logistics and/or parcels will be highly advantageous
- A self-motivated, result-oriented individual, passionate about sourcing new business
- Excellent listening, negotiation, and presentation abilities with strong verbal and written communication skills
- Proactive, resourceful with the ability to work well independently or in groups
- Strong networker & relationship builder and highly goal-driven and work well in fast-paced environments
Please note that the salary range is an estimate based on industry standards and may vary depending on individual qualifications and experience. We offer competitive benefits, including a comprehensive training program, career development opportunities, and a supportive work environment.
About UsJ&T Express Singapore Pte. Ltd. is an equal opportunity employer committed to diversity and inclusion. We believe in creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. If you share our values and are passionate about building a successful career in logistics and supply chain management, we encourage you to apply for this exciting opportunity
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