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Operations Director
2 weeks ago
Operations Director
We are seeking a highly skilled and experienced Operations Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our organization and ensuring that all tasks are completed efficiently and effectively.
- Responsible for submitting Key Performance Indicators (KPIs) to clients on time.
- Responsible for submitting weekly reports to clients on time.
- Collect, compile, verify, and input overtime hours into a spreadsheet for multiple clients and submit to Operations Manager by the 5th of every month.
- Arrange medical tests for clients as required by HR, estimate time 5 hours.
- Request logistics, collect from logistics, sign off and issue sites PPE replacement for workers as and when required.
- Conduct site visits and interviews to prepare draft reports to LCC WSHO within 24 hours after an incident at the site. The report includes a narrative, findings, root cause analysis, and recommendations to prevent recurrence. Arrange immediate medical assistance if there is an injury. Conduct stand-down at the site.
- Meet customers bi-weekly to update on operations and safety needs.
- Conduct site walks every week to monitor settling of new customers.
- Understand HR and explain work-related issues to workers i.e. any enquiries on their wrong salary, low salary, request to increase salary, request more leave days.
- Submit worker home leave application form to HR executive with KAH approved signature and planned duty roster. KAH shall then inform workers to purchase their flight ticket and deposit $500 before collecting their passports 3 days from the HR executive before their flight.
- Compile a document and fill up the pass application to submit pass application to the Terminal every year.
- Arrange and attend to Berthing/unberthing Operations e.g, up to 10 operations per month. (ad-hoc)
- Collect and submit services chit to the Accounts Department for billing.
- Ensure Terminal Site Supervisor/Foremen completed daily reports using Microsoft form.
- Attend Daily huddles conducted by the Head of Operations and take note of changes to pass messages to daily huddles conducted with the terminal site Supervisor/foremen.
- Attend to workers'/customers' requests and follow-up, to be recorded at Workplan under "Worker/Customer feedback" It can be done in daily huddles at the same time.
- Conducting Monthly training for your terminal if your site person is not trained to do so.
Requirements
Skills and Qualifications:
- Bachelor's degree in a relevant field or equivalent work experience.
- Typically need several years of experience in a specific industry in an operation role.
- Executives are leaders for the company, requiring strong leadership skills like coaching, interpersonal skills and management expertise.
- Able to plan the task within the timeline, with limited resources and processes to improve efficiency
- This requires strong organisational skills, such as the ability to manage time, delegate tasks, and assign deadlines.
- Class 3 driving licence with a least 2 years of driving experience. (Prefer)
- Able to communicate with customers & workers such as presentations, and conduct training. (Prefer)
Benefits:
- Opportunity to work in a dynamic and growing organisation.
- Competitive remuneration package.
- Excellent career progression opportunities.
