
Online Store Operations Manager
2 weeks ago
As a key member of our e-commerce operations team, you will be responsible for ensuring the smooth and efficient management of our online store. Your primary role will be to monitor and optimize inventory levels by regularly reviewing inventory reports, reconciling stock discrepancies, and managing reimbursement cases for lost or damaged inventory.
Key Responsibilities:- Inventory Management: Monitor and optimize inventory health by regularly reviewing inventory reports, reconciling stock discrepancies, and managing reimbursement cases for lost or damaged inventory.
- Inbound Planning: Assist in generating inbound plans to Amazon and 3PL warehouses.
- Receiving and Resolution: Oversee inbound shipments to Amazon and 3PL warehouses, ensuring accurate receiving and timely resolution of discrepancies.
- Promotions and Discounts: Assist in setting up price discounts, promotions, and deal campaigns within Amazon Seller Central to support sales objectives.
- Fulfillment and Delivery: Review and validate fulfillment orders, ensuring smooth processing and timely customer deliveries.
- Stock Movement Verification: Verify stock movements across 3PL warehouses and align with internal records to maintain accuracy.
- Claims and Exceptions: Coordinate with 3PL providers to submit, track, and resolve claims related to shipment issues, ensuring accountability and timely recovery.
- Operational Exceptions: Investigate and resolve operational exceptions including lost packages, damaged shipments, and billing discrepancies, minimizing financial and service impacts.
- Reporting and Analysis: Generate and maintain regular operational reports on inventory health, reconciliation progress, fulfillment accuracy, and promotional effectiveness.
- Bachelor's degree in business, supply chain, e-commerce, or related discipline.
- Minimum 1 year of experience in e-commerce operations or in a related field.
- Solid understanding of Amazon FBA workflows, including inbound shipments, reconciliation, and case management, will be advantageous.
- Familiarity with Amazon Seller Central/FBA workflows (inbound shipments, inventory reconciliation) is a plus; training will be provided.
- Exposure to working with 3PL partners, carriers, warehouse operations, or inventory tracking systems is a plus.
- Proficiency in Excel/Google Sheets and ability to interpret inventory and sales reports.
- Proficiency in Mandarin/Chinese (spoken and written) to communicate effectively with Chinese-speaking associates and partners.
- Effective communication skills to work with internal teams and external partners.
- Strong organizational skills and attention to detail.
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