
Data Analytics Lead
1 week ago
We are seeking a skilled Data Analytics Lead to oversee the development and maintenance of our data analytics capabilities. As a key member of our team, you will be responsible for managing and maintaining our Zendesk accounts, ensuring efficient license utilization, and developing custom BigQuery queries for Zendesk data and operational dashboards.
Main Responsibilities:
- Manage and maintain Zendesk accounts
- Develop and maintain custom BigQuery queries
- Serve as a Subject Matter Expert (SME) for Zendesk-related workflows and automations
- Support and consult on RPA projects
- Lead innovative CS projects
- Prepare and update monthly Customer Service performance reports
- Conduct ad-hoc data analysis to support business decision-making
- Oversight of webform updates and troubleshooting with developers
Requirements:
- Bachelor / Diploma in Computer Science with 2-3 years proven experience in data analysis, reporting, and dashboard creation
- Familiarity with Zendesk or similar customer service platforms
- Experience with SQL querying, preferably in BigQuery
- Understanding of RPA concepts and workflow management
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities
Benefits:
The successful candidate will be offered a 6-month agency contract employment opportunity. This role is ideal for individuals who are proactive problem-solvers with a continuous improvement mindset and strong analytical skills.
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