Field Service Engineer Specialist
5 days ago
SYSMEX ASIA PACIFIC PTE. LTD. is seeking a skilled Field Service Engineer Specialist to join our team. In this role, you will be responsible for planning and executing corrective and preventive action visits for our customers in Singapore.
You will provide technical support to local customers, adhere to procedures and processes, and report issues and customer feedbacks to your supervisor or regional support team on a monthly basis. Additionally, you will manage key accounts assigned to you and review and maintain spare parts in your own location to support local operations.
This is an excellent opportunity for a professional with strong analytical and troubleshooting skills to work independently as well as part of an effective team.
Key Responsibilities:
- Planning of corrective and preventive action visits for Sysmex's Singapore customers
- Provide technical support to local (SG) customers as needed
- Adhere to procedures and processes to ensure department's KPI are met
- Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis
- Manage key accounts that are being assigned
- Review and maintain spare parts in own c-location needed to support local operations
- Provide 24hrs standby for local customers on a weekly rotational basis
- Any other matter as request by team leader
Required Skills and Qualifications
To succeed in this role, you will need to have a strong educational background in Biomedical / Mechatronic / Electronics Engineering. A minimum of 3-5 years or more of relevant field service experience in In Vitro Diagnostics or medical devices is required. Experience in handling Hematology, Coagulation, Urinalysis products is an added advantage.
You must also possess excellent analytical and troubleshooting skills, with the ability to communicate complex technical/clinical content in an easy-to-understand manner. Competence in interactive communication, problem-solving, and decision-making is essential. Additionally, you should be proficient in PC literacy and able to provide technical support for IT products.
Benefits
We offer a competitive salary package, along with opportunities for professional growth and development. Our team is dedicated to working collaboratively, and we strive to maintain a positive and productive work environment.
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