Achieve Technical Excellence as a Senior Field Application Engineer
2 weeks ago
Achieve Technical Excellence as a Senior Field Application Engineer
This role requires an individual with expertise in software applications engineering, who can drive technical adoption of the Windows on Snapdragon Compute platform across commercial spaces.
The successful candidate will be responsible for providing pre-sales focus and assisting enterprise customers with product commercialization and support needs.
They will have opportunities to showcase their customer support skills by resolving enterprise issues on the WoS platform and the Windows application ecosystem.
This position involves working closely with IT implementers, supporting device evaluations, pilots, and proof-of-concepts, as well as collaborating with technology teams to provide solutions and issue resolutions.
Strong analytical and problem-solving skills are essential for this role, along with excellent communication and people skills.
Key Responsibilities- Assist in the execution of Qualcomm's Worldwide Compute Go-To-Market strategy
- Support Commercial Territory Sales and Channel teams through deep technical engagements with IT implementers
- Provide technical guidance on product features and enable quick adoption
- Resolve technical issues with Windows on Snapdragon products around peripherals, stability, multimedia, etc.
- Debug enterprise application issues and collaborate with platform and technology teams
- Analyze and root cause application issues on customer software/hardware systems
- Engage with customers to understand design requirements, provide training, and publish documents
- Interact with Subject Matter Experts to ensure quality and accuracy of new features
- Work in cross-functional teams to support customer design issues
- Support test development and execution activities on new hardware
- Bachelor's degree in Engineering, Information Systems, Computer Science, or related field, and 4+ years of Software Applications Engineering, Software Development experience, or related work experience
- Experience with C/C++ programming, UEFI architecture, and debugging tools such as WinDbg, JTAG, Trace32, or GDB
- Familiarity with Windows OS, including Windows drivers development or Windows debugging
- Excellent problem-solving and documentation skills
- Technical sales management expertise
- Ability to manage change and operate effectively across organizations and customers
- Experience building complex solutions and driving new device adoption in commercial accounts
- Excellent communication and people skills
- Creative problem-solving skills
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