Exceptional Customer Experience Specialist

7 days ago

Singapore beBeeCustomerService Remote Work Freelance Full time
Customer Service Representative

We are seeking a professional and friendly Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences at our vibrant venues.

Your primary duties will include:

  • Providing front-of-house services, ensuring every visitor feels welcomed and valued.
  • Serving as the Venue Officer, offering excellent customer service to all patrons and visitors.
  • Assisting managers in upholding venue standards and ensuring smooth, consistent operations.
  • Oversight of the upkeep and presentation of public areas, maintaining their inviting and immaculate appearance.
  • Coordination of special events and gala performances, adding a touch of magic to every occasion.
  • Addressing and resolving any issues or complaints with professionalism and a smile.
  • Adherence to safety protocols and emergency evacuation procedures, ensuring everyone's safety and security.
  • Conducting public tours, sharing the rich history and unique features of our venues.
  • Providing exceptional hospitality services for partners, guests of honor (GOH), and VIPs.
  • Maintenance of the Customer Service counter/front-of-house, ensuring posters, brochures, and other materials are up-to-date and well-displayed.
  • Supervision of casual staff during performances and events, ensuring they deliver their best.
  • Assistance to the Customer Service Manager in training casual staff, fostering a supportive and knowledgeable team.
  • Performing general customer service tasks, including reception duties at the Information Counter.
Required Skills and Qualifications

To excel in this role, you must possess the following skills and qualifications:

  • Diploma or relevant qualifications with equivalent years of experience.
  • Minimum of 2 years' experience in customer service or event management.
  • Strong skills in providing friendly and professional interactions with the public.
  • Excellent abilities to communicate effectively, think on your feet, and solve problems proactively.
  • Fluent in spoken English and a second language.
  • Basic proficiency in computer applications, including Microsoft Office.
Benefits

We offer a range of benefits to support your growth and well-being:

  • Opportunities for development and growth.
  • Overtime Payment.
  • Medical & Dental Benefit.
  • AWS (13-month Bonus).
  • Performance Bonus.
  • Flexi Benefit.
Additional Information

Please note that this is a 2-year contract position. Shift duties are required. You must be physically fit, as part of the job involves touring/climbing the clock tower at Victoria Theatre & Victoria Concert Hall.

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