Production Support Specialist in Capital Markets
3 weeks ago
Synechron Inc. offers a Production Support Specialist opportunity in our Capital Markets department.
About the RoleThis position is responsible for providing functional and technical expertise on KONDOR+ and other in-house bank applications, as well as supporting day-to-day operations and incident management.
Key Responsibilities- Provide expert-level support for KONDOR+ and other critical systems, ensuring high availability and minimal downtime.
- Manage requests from users and other IT teams, prioritizing tasks to meet business needs.
- Maintain application monitoring and incident management processes, escalating issues promptly.
- Collaborate with business analysis and development teams to plan and manage priorities, highlighting blockers and critical issues.
- Contribute to continuous improvement initiatives, optimizing current procedures and ensuring system resiliency.
- 5-7 years of experience in Production Support of financial systems, with strong knowledge of KONDOR+ or similar applications.
- Master's degree in Computer Science, Software Engineering, or related field, with excellent analytical and problem-solving skills.
- ITIL certification and proficiency in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT, and Control-M.
- Experience with monitoring solutions like ITRS Geneos and Microsoft Office, with excellent communication and interpersonal skills.
Synechron Inc. is an equal opportunity employer committed to fostering an inclusive culture, promoting equality, diversity, and respect for all employees.
We offer a competitive salary range of $100,000 - $130,000 per year, depending on experience, plus benefits and professional growth opportunities.
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