High-Performance Support Specialist

2 days ago


Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time
Job Overview

Elliott Moss Consulting PTE. LTD. is seeking a dedicated Application Support Engineer to provide 24/7 application support in a rotational shift environment.

About the Role

The ideal candidate will have hands-on experience in troubleshooting, incident management, and production support for enterprise-level applications, preferably in banking or anti-money laundering domains.

Key Responsibilities
  • Provide rotational 24/7 application support, including health checks, monitoring, and ensuring SLA adherence.
  • Manage incident and problem management processes effectively to minimize downtime.
  • Troubleshoot and resolve production issues related to performance and reliability across the software stack.
  • Proactively identify system bottlenecks and implement solutions to improve performance and reliability.
  • Continuously enhance system performance through job automation, performance tuning, and bug fixes.
  • Support applications built on Java, Spring Boot, and Microservices architectures.
  • Maintain and troubleshoot banking applications running on Windows and Unix/Linux environments.
  • Write and debug SQL scripts for SQL Server and Oracle databases.
  • Utilize monitoring tools such as Grafana to ensure system health and performance.
  • Collaborate with development teams to adapt and learn new technologies, frameworks, and tools.
Qualifications
  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 3-5 years of experience in production support for applications running on full-stack technologies.
  • Strong knowledge of Linux/Unix/Windows environments and scripting.
  • Hands-on experience with SQL Server/Oracle databases and SQL programming.
  • Familiarity with incident and problem management processes.
  • Knowledge of tools such as GIT, Bitbucket, Jenkins, and Grafana is an advantage.
  • Experience in Actimize, Hadoop, or related technologies is a plus.
  • Banking or anti-money laundering domain experience is highly preferred.
Salary Range

$80,000 - $120,000 per year, depending on experience.

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.



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