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Digital Interface Specialist
2 weeks ago
At our company, we are seeking a skilled Product Support Analyst to join our team. This individual will play a vital role in supporting workflows and projects aimed at improving the efficiency and growth of our interoperability network. As a key member of our team, you will be responsible for maintaining relationships with interface vendors and working on production support tasks as assigned.
">- Analyzing and troubleshooting interface work queues related to lab, imaging, clinical documents, patient demographic, and charge interfaces
- Communicating with labs, hospitals, IT vendors, pharmacies, payors, and stakeholders to convey interface status and timelines
- Managing a high volume of tasks and maintaining priorities
- Developing a comprehensive understanding of healthcare transactions and how relationships between teams and their workflows influence complex problem solving
- Diagnosing, analyzing, and resolving issues related to electronic data interchange of live lab, imaging, demographic, charges, orders, document interfaces, and electronic prescription routing
- Other duties as assigned by the Manager or SME that are necessary to help optimize and expand interface operations
To be successful in this role, you will have a graduate degree in Engineering, Science, Computer Science, or Commerce, along with 1-3 years' work experience in Health Care, Product Support, Tech Support, or Customer Service. You must also possess excellent communication skills, fluency in both spoken and written English, and good customer service skills.
">As an employee of our company, you can expect a competitive salary and benefits package, along with opportunities for professional growth and development. We offer a collaborative and supportive work environment, flexible work arrangements, and opportunities for employees to learn and grow within the organization.
">We are committed to diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for employees, partners, customers, and the communities where we work and serve.
