Senior Technical Account Executive
5 days ago
Estimated salary: $120,000 - $180,000 per annum.
About the Role
We are seeking a highly skilled Technical Account Manager to join our team at Adobe Systems Pte. Ltd. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our top-tier customers.
Responsibilities
- Develop and execute strategies to drive business growth and technical adoption among our customers.
- Provide expert technical guidance and support to ensure successful implementation of our solutions.
- Collaborate closely with our customer success managers to identify and address customer needs.
- Serve as a primary point of contact for customer technical inquiries and issues.
- Drive discussions with customers on technical roadmaps, requirements gathering, and solution implementation.
- Strategically think about people, process, and technology challenges to help customers realize efficiencies and advantages of Adobe Experience Cloud.
- Identify and mitigate risks to establish successful partnerships with Adobe.
Requirements
- Proven experience in a customer-facing role with exceptional communication skills.
- Strong technical background with hands-on expertise in problem-solving and issue resolution.
- Ability to drive discussions and represent Adobe within a customer's environment.
- Critical thinking and analytical skills to identify and mitigate risks.
- Ability to collaborate with cross-functional teams to deliver world-class service.
- Familiarity with Adobe Analytics, Audience Manager, Experience Manager, Experience Platform, Campaign, Magenta, Marketo, and Target is a plus.
About Us
At Adobe Systems Pte. Ltd., we are passionate about empowering creativity and innovation through our cutting-edge technology solutions. Our team is dedicated to delivering exceptional customer experiences that exceed expectations.
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