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Business Process Improvement Specialist

3 weeks ago

Singapore KLA-TENCOR (SINGAPORE) PTE. LTD. Full time

KLA-TENCOR (SINGAPORE) PTE. LTD. is seeking a Business Process Improvement Specialist to drive digital transformation across our organization.

About the Role:

The successful candidate will be responsible for attending field service business operations and strategic planning meetings to gain insight into issues and future needs. They will also support field service engineers and business administrators in SAP CRM and ECC, as well as web-based applications.

The ideal candidate will have experience working with technical teams, configuration, and tables, as well as leading and conducting requirements gathering sessions with end customers. They will provide a business process engineering perspective during design reviews for projects with a strong emphasis on reporting and dashboard requests based on SAP data and other data sources.

The successful candidate will own and perform integration testing and lead User Testing, identifying resulting gaps. They will also recommend new insights and/or efficiency opportunities around business processes and reporting.

This role involves supporting moderate improvements and projects in SAP and web-applications, working on and coordinating multiple SAP deliverables and related projects independently and in a team environment.

The ideal candidate should have good testing and troubleshooting acumen for reporting enhancements, projects, and issues. They should also be able to document all best known methods and provide support as needed.

Experience in project roll-out in preparing test plans, training documents, and conducting User Acceptance Testing (UAT) is highly desirable.

Key Responsibilities
  • Support field service engineers and business administrators in SAP CRM and ECC, as well as web-based applications.
  • Attend field service business operations and strategic planning meetings to gain insight into issues and future needs.
  • Provide a business process engineering perspective during design reviews for projects with a strong emphasis on reporting and dashboard requests based on SAP data and other data sources.
  • Owning and performing integration testing and leading User Testing, identifying resulting gaps.
  • Recommend new insights and/or efficiency opportunities around business processes and reporting.