
Hotel Operations Specialist
2 weeks ago
Hotel Operations Specialist
About the RoleThis is a dynamic and challenging position that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional guest experiences. As Hotel Operations Specialist, you will be responsible for ensuring the smooth and efficient running of the hotel's operations, while maintaining high standards of quality and service.
Key Responsibilities- Manage the hotel's trading, ensuring maximum guest satisfaction and safety of the property
- Represent Senior Management, using tact and diplomacy to resolve guest complaints and concerns
- Maintain accurate records of incidents and items of concern in the Duty Manager's logbook
The first assignment and main area of work for this role is the Lobby. You will spend most of your time coordinating lobby activities and engaging with guests to ensure their needs are met.
Communication Leader- Join daily Front Office Manager briefing and weekly Front Office Meeting to bring ideas and questions to be discussed
- Be active in providing information and updates to all Front Office staff during absence of Front Office Manager
- Ensure overall co-ordination of Front Office Operations and assist all sections of the department
- Keep Front Office Standards and Procedures in line with hotel policies
- Ensure proper follow-up of room requests and coordination with housekeeping on priorities
- Supervise accuracy of daily financial reports issued by Front Office
- Diploma in Tourism/Hospitality Management
- Minimum 2-4 years related experience in Front Office
- Able to work shifts, including weekends and public holidays
- Excellent reading, writing, and oral proficiency in English language
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