Customer Service Liaison
2 days ago
ZHILONG CONSTRUCTION AND ENGINEERING PTE. LTD. is a leading construction and engineering company that specializes in delivering high-quality projects.
Job Title: Customer Service LiaisonSalary: SGD 45,000 - SGD 60,000 per annumDescriptionWe are seeking a highly skilled Customer Service Liaison to join our team. As a key member of our sales support team, you will play a critical role in ensuring seamless customer interactions and supporting our sales teams to meet their targets.
The successful candidate will be responsible for:
- Preparing and issuing accurate quotations based on customer requirements;
- Liaising with Site Engineers to understand customer needs and providing necessary support;
- Assisting in the preparation of sales proposals and offering technical solutions where appropriate;
- Covering for colleagues' duties when required to ensure smooth workflow and operations across teams;
- Liaising with the Operations and Purchasing teams to ensure timely sourcing of products to meet customer demands;
- Sourcing and evaluating products and suppliers, negotiating pricing, and ensuring lead time clearly defined;
- Maintaining and updating customer databases, ensuring accurate and up-to-date information;
- Organizing and filing documentation records related to quotations, purchase orders, and customer & supplier interactions;
- Handling general customer inquiries through calls, emails, and WhatsApp to resolve issues in a timely and professional manner;
- Providing administrative support for sales meetings, product presentations, and other related events;
- Tracking and monitoring customer satisfaction and dissatisfaction, addressing issues where necessary to enhance the overall customer experience.
Requirements:
- Exposure in Engineering or a related field preferred;
- Experience in sales support or customer service roles is an advantage;
- Excellent communication and interpersonal skills;
- Proficiency in MS Office applications (Word, Excel, Outlook) and experience with CRM systems;
- Ability to handle multiple tasks, work under pressure, and meet deadlines.
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