Network Operations Expert

6 days ago

Singapore beBeeOperations Full time $90,000 - $120,000
Network Operations Expert

We are seeking an experienced Network Operations expert to join our team. The ideal candidate will have a strong background in managing complex network operations and be able to work effectively with customers to deliver exceptional service.

Key Responsibilities:

  • Build relationships with customer operational teams to ensure seamless service delivery.
  • Act as a single point of contact for escalation and operational concerns.
  • Provide regular reporting on service requests and RMA.
  • Identify and resolve issues to improve customer satisfaction.
  • Participate in Quarterly Business Review meetings to discuss trends and gaps.

Requirements:

  • Self-motivated individual with a strong desire to exceed client expectations.
  • Excellent communication and interpersonal skills.
  • Good command of English.
  • Familiarity with IP Transport network products and solutions in telco service provider environments.
  • Demonstrated drive for continuous learning and teamwork.
  • Ability to perform under pressure and in disruptive environments.

Benefits:

  • Cisco seeks individuals who are passionate about delivering exceptional customer service.
  • The successful candidate will have the opportunity to make a significant impact on our customers' businesses.

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