Hall Office Senior Coordinator

3 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. As a key member of our team, you will be responsible for ensuring the smooth operation of our hostels, providing exceptional service to our residents, and contributing to the overall success of our Department.

Responsibilities:
  • Operations Management: Manage day-to-day operations, including hostel applications, room assignments, and waitlists.
  • Quality Control: Conduct regular inspections to ensure high-quality rooms and accurate billing.
  • Communication and Collaboration: Liaise with departments and vendors to maintain effective relationships and ensure timely communication with residents.
  • Problem-Solving: Identify and resolve resident concerns, meeting established service level agreements.
  • Safety and Security: Conduct regular safety assessments and implement improvements as needed.
  • Investigations and Sanctions: Lead investigations, document findings, and recommend sanctions for policy breaches.
  • Record-Keeping and Reporting: Maintain accurate records, process invoices, and report on key performance indicators.
  • Facilities Management: Coordinate facility bookings, stock management, and asset disposal.
  • Procurement and Staff Management: Develop procurement strategies, create tender documents, and supervise staff within the Hall Office.


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