Strategic Operations Manager, Student Services

5 days ago


Singapore SINGAPORE UNIVERSITY OF SOCIAL SCIENCES Full time
About the Role

This position is part of the Student Services department within the Office of Academic Services, serving as the first point of contact for students and alumni. The role enhances the overall student services experience at the Singapore University of Social Sciences.

The candidate will support day-to-day operations, student insurance management, orientation booth setup, and contribute towards the enhancement of the SS service ecosystem.

Responsibilities
  • Monitor and supervise student services operations, manage enquiries, requests, and feedback across all touch points.
  • Manage a team of officers and senior officers, providing guidance on handling student feedback.
  • Identify issues/opportunities for improvement, participate in process enhancements.

The role also involves collaborating with internal stakeholders to assess complex cases and provide resolutions within a stipulated timeline.

Additional Responsibilities
  • Student Services orientation booth setup: collaborate with departments to ensure an informative display.
  • Student Services website update: point of contact for marketing and communication to update information.
  • Student Insurance Management: manage the broker contract, handle escalated insurance issues, and review coverage terms.

Ongoing administrative tasks include assisting with requisitions, budgeting, news postings, and other duties as required.

Requirements
  • At least 2 years of supervisory experience in customer service or a related field.
  • Possess a good bachelor's degree (or equivalent) with extensive experience in a related field.
  • Strong written and communication skills, ability to influence and motivate colleagues.
  • Customer service mindset with excellent problem-solving skills.
  • Able to work extended hours during peak periods.

We offer a competitive pay package, hybrid work arrangement, medical benefits, flex benefits, family care leaves, volunteer service leaves, wellness & recreation activities, lifelong learning opportunities, and career development opportunities through internal job postings and transfers.



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