International Email Security Specialist

2 weeks ago


Singapore Fortinet Full time
Job Title: International Email Security Specialist

Salary: $120,000 - $180,000 per year

About the Role:

We are seeking an experienced International Email Security Specialist to join our team. The successful candidate will be responsible for providing technical support and solutions to customers across various regions.

Key Responsibilities:
  • Collaborate with the Sales Team to position our Email Security solutions and drive field Systems Engineers in their projects.
  • Provide second-level pre-sales support assisting the field SE organization with RFPs/RFIs, solution specification, product information, and technical discussions.
  • Develop and maintain technical materials to support sales activities, including slideware, solution briefs, white papers, success stories, and technical notes.
  • Educate the Sales Team and Channel on product knowledge and effectively disseminate product information.
  • Serve as a point of contact for the Product Management team, responsible for reporting and consolidating customer needs, validating business cases, and writing feature requests.
  • Analyze project trends, provide market vision, and participate in the development of commercial strategies.
  • Travel as required in the INTL region.
Requirements:
  • Excellent interpersonal, verbal, and written communication skills, with the ability to articulate complex technical ideas to non-technical audiences.
  • Strong problem-solving & troubleshooting skills, self-motivation, and a drive to succeed.
  • Collaboration and team working skills, with the ability to manage multiple tasks and opportunities.
  • Expertise in email-related protocols and standards (SMTP, LDAP, DANE), solid understanding of email security policies, and extensive hands-on experience with email system configuration, security, and troubleshooting.
  • Good experience with Microsoft 365 Exchange Online and Exchange Server, familiar with cloud technologies such as GCP, AWS, Azure, and good knowledge of Threat Intelligence, Cloud Security, Network Security, Identity and Access Management.
  • 10 years' experience in a pre-sales or customer-facing IT consultancy role, with experience of presenting to large groups, working in a distributed team, and experience with any major SEG vendor is a plus.
  • Bachelor's degree preferably in Computer Science or Information Systems, with related field (or equivalent) experience considered.


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