Customer Service Coordinator

3 days ago


Singapore OOM PTE. LTD. Full time

At OOM PTE. LTD., we are seeking a highly skilled and experienced Customer Service Coordinator to join our team.

About the Role

This is an excellent opportunity for individuals who possess exceptional customer service skills, strong administrative abilities, and a keen eye for detail.

You will be responsible for conducting administrative and operational tasks of the Training Centre, liaising with learners, trainers, and related departments & organisations to ensure programmes run smoothly, managing administrative work, coordinating and overseeing training schedules to ensure adherence to SOPs, and supporting the company's continuous improvement and training programs.

Responsibilities
  • Admin and Operations:
    • Conduct administrative and operational tasks of the Training Centre
    • Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
    • Manage administrative work (Attendance, preparation of course materials and course enrolment process etc)
    • Coordinate and oversee training schedules to ensure adherence to SOPs
    • Supports and contributes to the company's continuous improvement and training programs.
  • Learner's Management:
    • Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximising enrolment rates.
    • Build and maintain strong relationships with learners, to achieve high customer satisfaction
    • Provide quality customer experience through understanding of their queries and needs through email, walk-in and calls
    • Ensure that all customer enquiries or feedbacks are satisfactorily managed, resolved and closed within agreed timeframe
    • Facilitate effective learning experiences for participants
  • Job Requirements:
    • Possess a Diploma or Degree in any discipline
    • Experience in customer service or contact centre will have an added advantage
    • Willing to work on weekends and/or public holidays.
    • Computer literacy e.g. Excel, PowerPoint, MS Word, Google Docs, Sheet
What We Offer

We offer a competitive salary range of SGD $2,800 - $3,300, based on experience, as well as opportunities for professional growth and development.

The ideal candidate will be a team player with excellent communication and interpersonal skills, able to work in a fast-paced environment and meet deadlines.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application.



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