Dynamic Central Reservations Representative
2 days ago
FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.
Estimated Salary: $3,500 - $4,500 per monthJob Description- Roles & Responsibilities:
- Manage reservations for 18 hotels and 9 serviced residences in a timely and accurate manner according to standard operating procedures.
- Liaise with bookers and hotels/sales teams to ensure a smooth pre-arrival experience.
- Maintain up-to-date information on all promotions and hotel details.
- Maximize opportunities through upselling techniques.
- Ensure proper filing and recording of all correspondences.
- Comply with department-related policies and procedures.
- Support management as needed.
- Education: Minimum diploma in any field.
- Knowledge and Skills: Knowledge of property management systems is an advantage. Proficiency in MS Office, email systems, and reservations systems is also beneficial.
- Prior Experience: Display a high level of customer service, possess strong communication and administration skills, and be able to adapt to a fast-paced environment.
- Teamwork: Able to work independently as well as part of a team.
- Flexibility: Willingness to work shifts, including weekends and public holidays (off-in-lieu if working on public holidays).
- A competitive salary range.
- The opportunity to work with a dynamic team in the hospitality industry.
- Professional growth and development.
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