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Dynamic Team Manager

2 weeks ago

Singapore beBeeLeadership Full time $2,500 - $4,500
Job Description

A Restaurant Shift Leader is responsible for overseeing the daily operations of a restaurant, ensuring that all processes are properly followed and that the guest experience is exceptional. This includes setting shift goals, assigning tasks to team members, and responding to guests' needs in a friendly and respectful manner.

The Shift Leader must be able to work independently and make decisions quickly, while also being a strong communicator and leader. They will be responsible for creating a positive culture and healthy team morale through recognition and leading by example.

Responsibilities
  • Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
  • Create a culture of high performance and train and coach team members to meet all company standards
  • Mentor, coach and develop team members and communicate performance concerns to management
  • Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
  • Create and maintain a positive culture and healthy team morale through recognition and leading by example
  • Communicate shift goals and motivate team members to meet goals and perform to their highest ability
  • Delegate tasks to team members and supervise performance during a shift
  • Maintain operational standards and ensure compliance with all guidelines, policies, and procedures
  • Ensure service, product quality, and cleanliness standards are consistently upheld
  • Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
  • Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
  • Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests' satisfaction
  • Plan shift duties and ensure opening and closing duties are complete
  • Collaborate with management to develop goals and report progress to management
  • Ensure processes, policies, and procedures are properly followed throughout daily operations
Requirements
  • Must be 18 years of age or older
  • Must have reliable transportation
  • Available to work 9 to 28 hours per week
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Successful completion of background check
  • Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others