Dining Experience Coordinator

6 days ago


Singapore EMPIRE FINE CHINESE CUISINE PTE. LTD. Full time
Job Description

We are seeking a friendly, professional, and service-oriented individual to join our team at Empire Fine Chinese Cuisine in Orchard, Singapore.

The ideal candidate will provide exceptional dining experiences to our guests by delivering prompt and courteous service.

  • Key Responsibilities:
  • Customer Service: Greet guests warmly and escort them to their tables. Provide detailed menu knowledge, including recommending popular dishes and pairing options. Attend to guest requests and inquiries promptly and professionally.
  • Order Management: Take food and beverage orders accurately and communicate them to the kitchen. Serve dishes in a timely manner while adhering to restaurant standards. Handle special dietary requests and ensure customer satisfaction.
  • Operational Duties: Set up and prepare tables, ensuring cleanliness and readiness. Refill drinks, clear used dishes, and maintain a tidy dining area throughout service. Assist in opening and closing duties, including restocking supplies and polishing utensils.
  • Team Collaboration: Work closely with kitchen and service staff to ensure smooth operations. Address customer feedback and escalate issues to supervisors when necessary.
  • Compliance and Hygiene: Adhere to health and safety regulations, maintaining the highest hygiene standards. Follow proper handling and serving procedures, especially for traditional Chinese dishes.

Requirements:

  • Prior experience as a waiter/waitress in a restaurant setting (no experience required, experience in Chinese cuisine is a plus).
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle pressure effectively.
  • Basic understanding of Chinese food culture and menu terminology is an advantage.

Work Conditions:

  • Location: Orchard, Singapore
  • Working hours, including weekends and public holidays.
  • Competitive salary SGD 25,000 - SGD 35,000 per annum.


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