Insurance Benefits Account Manager

5 days ago


Singapore HOWDEN INSURANCE BROKERS (S.) PTE. LIMITED Full time

We are a leading independent, global insurance brokers.

Our ideal candidate will have at least 4 years of experience in employee benefits and excellent communication skills.

A strong working knowledge of commercial insurance products is required.

The successful candidate will be able to build relationships with clients and design customised employee benefits plans.

The salary for this role is commensurate with qualification and experience.

You will work in a collaborative environment with opportunities for career development.

This role involves negotiation with insurance carriers, claims management, and relationship management.

Excellent report writing skills and team spirit are essential.

We offer a range of benefits including a competitive salary and excellent learning opportunities.

Your duties will include building and maintaining client relationships, conducting needs assessments, and designing employee benefits plans.

You will also negotiate with insurance carriers and assist with claims management.

A recognised degree in any discipline and/or professional insurance qualifications are preferred.

The successful candidate will have good working knowledge of employee benefits products, good communication and interpersonal skills, and strong verbal and written English.

As an Insurance Benefits Account Manager at Howden Insurance Brokers (S.) PTE. Limited, you will be responsible for delivering exceptional customer service and managing client relationships.

Job Description:

  • Negotiation: Build and maintain strong relationships with clients, understand their evolving needs, provide exceptional customer service and support to retain clients and build long-term partnerships.
  • Market Research: Conduct thorough assessments to understand client's specific needs and objectives, analyze the existing employee benefits programs and identify areas for improvement on renewal.
  • Needs Assessment and Analysis: Help clients manage and control the costs of their benefits, provide strategies for cost containment.
  • Market Research and Plan Design: Identify the insurance market to find best available plans and carriers, design customised employee benefits plans that align with client's goals and budget.
  • Negotiation: Negotiate with insurance carriers to secure the best rates and terms for the client, leverage industry knowledge and relationships to obtain favourable terms for clients.
  • Employee Communication and Education: Conduct in-person or online sessions to brief employees on their benefits, provide on-going support to answer employee/HR questions and resolve issues.
  • Claims Management: Assist in claim escalations from HR or employees, act as a liaison between employee and insurance carriers to resolve claims issues, if applicable.
  • Renewals: Review performance of the insurance plans to ensure they continue to meet client's needs, recommend changes to the plans based on feedback from client and/or industry trends, conduct remarketing exercise to compare the terms against existing insurance carrier, provide claim analysis report to inform clients the claim trends of employees.

Benefits:

  • Competitive salary
  • Excellent learning opportunities
  • Collaborative work environment

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