
Video Management Systems Specialist
2 weeks ago
The role of Technical Support Specialist is designed to ensure optimal performance of our Video Management System.
Key responsibilities include performing routine maintenance, troubleshooting technical issues and responding to onsite incidents.
As a key member of the support team, you will adhere to established Service Level Agreements and company procedures to ensure work is conducted without disruption.
- Perform regular system checks and maintenance to prevent technical failures
- Respond promptly to technical incidents and resolve issues within agreed service levels
- Maintain accurate records of all technical activities and customer interactions
Responsibilities may be subject to change based on business needs.
Preferred Qualifications:
- Strong understanding of video management systems and technical support principles
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Effective communication and interpersonal skills to interact with customers and colleagues
Benefits may vary based on position and location.
For more information about the company's benefits package, please speak with your HR representative.
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