Strategic Volunteer Management Professional

2 days ago

Singapore TSAO FOUNDATION Full time
Job Overview

The TSAO Foundation is seeking an exceptional Strategic Volunteer Management Professional to develop and implement a comprehensive volunteer management strategy. This role requires strong leadership, communication, and project management skills.

About the Role

This position will oversee the end-to-end volunteer management program, from recruitment to retention. The successful candidate will be responsible for developing and implementing policies, processes, and best practices to foster strategic and sustainable collaborations with individuals and corporates.

Key Responsibilities:
  • Planning and Operations:
    • Develop a robust framework including recruitment and retention strategies, and risk management.
    • Review, enhance, and implement volunteer management policies, processes, and best practices (e.g., recruitment, training, deployment, development, recognition, engagement).
    • Curate and co-curate volunteering opportunities with individual programs.
    • Monitor, review, and evaluate volunteers' performance and outcomes of volunteering opportunities.
  • Marketing and Outreach:
    • Plan, develop, and manage all marketing and communications to drive recruitment and outreach efforts.
    • Identify and drive effective partnerships with schools, corporates, grassroots, and other organizations.
    • Study emergency trends and behaviors to improve the volunteering experience with the Foundation.
    • Regular engagement with volunteers and timely acknowledgement, recognition, and appreciation.
  • Administrative:
    • Manage in-house volunteer database to ensure up-to-date and accurate records.
    • Manage and maintain an up-to-date library of resources and materials such as policies, forms, training packs, and volunteer handbook, etc.
    • Update and manage database of volunteers to ensure accurate and up-to-date records.
    • Any other duties assigned by the Director, Community Relations.
    Requirements:
    • A minimum Degree in related fields with 5-8 years of working experience and track record in volunteer management from planning to operations, and preferably with working knowledge in marketing and communications.
    • Possess knowledge of the NCSS Volunteer Management framework and the use of data in VMS/CMS.
    • An expert in project management, process improvement, and strategic stakeholder engagement both in the corporate and individual levels.
    • Strong critical thinking, analysis, and problem-solving skills.
    • A multi-tasker with the aptitude to adapt to multiple priorities and changes.
    • Creative, resourceful, proactive, and well-organized.
    Compensation and Benefits:

We offer a competitive salary range of $80,000 - $110,000 per annum, commensurate with qualifications and experience, plus excellent benefits package.

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