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1 week ago
We are seeking a seasoned IT Support Manager to lead a team of engineers in providing top-notch IT service desk support.
This is a unique opportunity for an experienced professional to leverage their technical expertise and leadership skills to drive success.
The successful candidate will have the ability to motivate and guide a team of engineers, ensuring seamless delivery of IT services.
Key Responsibilities- Lead a team of engineers in providing IT service desk support
- Motivate and guide the team to ensure seamless delivery of IT services
- Leverage technical expertise to resolve complex IT issues
- Minimum 5 years of IT service desk experience with at least 3 years as a Team Lead
- Diploma in Computer Science or related field
- Proficiency in Windows OS, Active Directory, corporate network, and common hardware/software troubleshooting
- Expertise in macOS, iOS device management, and troubleshooting
- Strong proficiency in Microsoft 365 applications and services, as well as Microsoft Azure
- Experience with endpoint protection solutions such as web proxy, remote browser isolation, and endpoint detection & response solutions
- Familiarity with meeting room video conferencing and AV solutions and troubleshooting
- Proficiency in using ESM tools such as ServiceNow
- Excellent leadership and communication skills
- Able to work under pressure and manage multiple priorities
- Strong technical knowledge and problem-solving skills
- Excellent interpersonal and teamwork skills
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