Infrastructure Engineer

1 month ago


Singapur, Singapore Ikea Full time

About the Role

We are seeking an experienced Infrastructure Engineer to join our team at Ikano Retail. As a key member of our IT Operations team, you will be responsible for overseeing the configuration, administration, and Level 2 support of our IT infrastructure.

Key Responsibilities

  • Administer, configure, and support IT data center infrastructure, network, cloud, and EUC infrastructure to ensure optimal performance and availability.
  • Configure and administer Dell Servers & Storage, ensuring smooth operation and efficient utilization within the IT environment.
  • Manage VMWARE, VEEAM, and Azure Cloud administration, overseeing virtualized environments and cloud-based services to support business operations.
  • Administer Microsoft Windows servers, Active Directory, SCCM, and Sophos AntiVirus, ensuring the security and functionality of endpoint devices.
  • Manage IT infrastructure tools such as Manage Engine AD management, VEEAM/EMC Networker, and Microsoft Sentinel, ensuring their effective utilization in IT operations.
  • Configure and troubleshoot Cisco core switches, wireless controllers, and Cisco ISE, ensuring the stability and security of network infrastructure.
  • Fine-tune and configure firewall policies, implementing security measures to protect our network infrastructure from unauthorized access and threats.
  • Coordinate support with principal IT infrastructure vendors, Inter-IKEA infra teams, and solution partners, ensuring timely resolution of IT infrastructure issues.
  • Investigate, troubleshoot, and resolve IT infrastructure Level 2 support incidents, change management, and service requests, providing efficient and effective solutions to users.
  • Support IT infrastructure-related audit, compliance, and security reviews and assessments, ensuring adherence to regulatory standards and best practices.
  • Support and coordinate with IT Infra Specialists to strengthen and standardize infrastructure architecture design, delivery, and operational processes, promoting efficiency and consistency.

Requirements

  • Possess at least a Diploma, Higher Diploma or Professional Degree in Computer Science/Information Technology, Engineering (Computer/Electronics/Network) or equivalent.
  • At least 3-5 Technical certifications MCSA/MCSE/CCNA/CCNP/VMWARE/Azure cloud administration.
  • At least 3-5 year of working experience on Hypervisor (VMWARE), Windows Active Directory experience & SCCM, Cisco Network, Checkpoint & FortiGate firewall as well as Office/Defender/Microsoft Azure cloud administration.
  • SQL Database administration.
  • Practical experience in IT support Tools including Service Desk, System monitoring, Backup & restore, Patching & Malware protection.
  • Working knowledge of IT infrastructure, network and security technologies (Windows Servers , Office, Hyper-V, VMWARE, EMC Storage, SAN Switches, CISCO Routers, Switches & WLAN, Checkpoint/Fortinet Firewall, SCCM and Azure Cloud).
  • Service oriented and self-driven.
  • Keen to support change and challenge status quo in IT infrastructure.
  • Excellent teamwork and able to able to work efficiently under time pressure with integrity, strong analytical and problem-solving skills, priority-driven and business results focussed approach.


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