Career Opportunity: Sales and Customer Service Associate

2 days ago


Singapore GOLD AND DOLLAR SHOP PTE. LTD. Full time
Job Title:

Career Opportunity: Sales and Customer Service Associate

About the Role:

We are seeking a motivated and customer-focused individual to join our team as a Sales and Customer Service Associate at Gold and Dollar Shop PTE. LTD.

Key Responsibilities:
  • Prospect and promote jewelry products and services to customers through various channels, including walk-in sales and online platforms.
  • Engage with customers on social media by responding to comments and inquiries in a timely and professional manner.
  • Provide exceptional after-sales service by following up with customers, soliciting feedback, and offering promotional codes to enhance customer satisfaction.
  • Conduct daily stock counts to maintain accurate inventory levels, ensuring efficient store operations.
  • Handle incoming customer calls and assist with queries and concerns in a polite and helpful manner.
  • Support retail network and e-commerce client service requirements, providing prompt responses to customer inquiries through various channels.
  • Assist in scheduling customers' jewelry repairs and process e-commerce orders from beginning to end, ensuring seamless transactions.
  • Demonstrate competence in handling complaints and feedback, resolving issues promptly and professionally.
  • Maintain merchandise and displays in a consistently well-presented manner, adhering to company standards.
Requirements:
  • Fresh graduates are welcome to apply and grow with our dynamic team.
  • Service-oriented individuals with strong interpersonal skills, passionate about helping others and driving client satisfaction.
  • Dynamic, energetic, positive, and driven to exceed targets, with excellent phone etiquette and verbal, written, and interpersonal skills.
  • Previous e-commerce experience is preferred, but not required; a strong learning attitude and self-motivated drive to excel is essential.
  • A general interest in working on different platforms and good knowledge of Excel is advantageous.
  • Candidates must be willing to work on weekends and public holidays.
Essential Skills:
  • CRM software proficiency
  • Account management skills
  • Microsoft Office applications, including PowerPoint, Excel, and Word
  • Strong communication and interpersonal skills
  • Aftersales service expertise
  • Inventory management skills
  • Sales management capabilities
  • Team player mentality
  • Customer service excellence
About Us:

Gold and Dollar Shop PTE. LTD. is a reputable retailer dedicated to providing exceptional customer experiences. We offer a competitive salary package, including an estimated $35,000 per annum, commensurate with qualifications and experience.

Benefits:

We offer a comprehensive benefits package, including opportunities for growth and development, competitive pay, and a supportive work environment.



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