Career Opportunity: Sales and Customer Service Associate
2 days ago
Career Opportunity: Sales and Customer Service Associate
About the Role:We are seeking a motivated and customer-focused individual to join our team as a Sales and Customer Service Associate at Gold and Dollar Shop PTE. LTD.
Key Responsibilities:- Prospect and promote jewelry products and services to customers through various channels, including walk-in sales and online platforms.
- Engage with customers on social media by responding to comments and inquiries in a timely and professional manner.
- Provide exceptional after-sales service by following up with customers, soliciting feedback, and offering promotional codes to enhance customer satisfaction.
- Conduct daily stock counts to maintain accurate inventory levels, ensuring efficient store operations.
- Handle incoming customer calls and assist with queries and concerns in a polite and helpful manner.
- Support retail network and e-commerce client service requirements, providing prompt responses to customer inquiries through various channels.
- Assist in scheduling customers' jewelry repairs and process e-commerce orders from beginning to end, ensuring seamless transactions.
- Demonstrate competence in handling complaints and feedback, resolving issues promptly and professionally.
- Maintain merchandise and displays in a consistently well-presented manner, adhering to company standards.
- Fresh graduates are welcome to apply and grow with our dynamic team.
- Service-oriented individuals with strong interpersonal skills, passionate about helping others and driving client satisfaction.
- Dynamic, energetic, positive, and driven to exceed targets, with excellent phone etiquette and verbal, written, and interpersonal skills.
- Previous e-commerce experience is preferred, but not required; a strong learning attitude and self-motivated drive to excel is essential.
- A general interest in working on different platforms and good knowledge of Excel is advantageous.
- Candidates must be willing to work on weekends and public holidays.
- CRM software proficiency
- Account management skills
- Microsoft Office applications, including PowerPoint, Excel, and Word
- Strong communication and interpersonal skills
- Aftersales service expertise
- Inventory management skills
- Sales management capabilities
- Team player mentality
- Customer service excellence
Gold and Dollar Shop PTE. LTD. is a reputable retailer dedicated to providing exceptional customer experiences. We offer a competitive salary package, including an estimated $35,000 per annum, commensurate with qualifications and experience.
Benefits:We offer a comprehensive benefits package, including opportunities for growth and development, competitive pay, and a supportive work environment.
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