IT Infrastructure Manager
1 day ago
Careers@Gov is seeking a seasoned professional to fill the role of IT Infrastructure Manager. The ideal candidate will possess extensive experience in managing large-scale technology infrastructure services and operations.
Key Responsibilities:
- Manage overall technology infrastructure services, end user computing environment and workspace, business continuity and recovery of company's information systems.
- Assess current and future needs, formulate strategic plans, propose and implement innovative solutions to achieve a cost-effective and scalable IT infrastructure that meets the organisation needs.
- Oversee the overall effectiveness and efficiency of IT Infrastructure services and operations such as Cloud, Data centre, servers etc, adhere to standards and guidelines to ensure high levels of customer satisfaction, minimise outages and drive timely recovery of high severity outage affecting IT operations.
- Monitor performance of the IT Infrastructure and establish plans for necessary technology refresh and expansion needs.
- Create, lead and motivate a team in developing and delivering timely, high quality, scalable, extensible, cost effective solutions to overall day-to-day IT operations.
- Develop Key Performance Indicators (KPI) and measure monthly, improving KPIs on an ongoing basis via Pareto and root cause / corrective analysis.
- Develop and manage key metrics and Service Level Agreements (SLA) with users and colleges for the portfolio under management.
Requirements:
- Possess suitable academic qualifications in Information Technology, Computer Science or related field. Those with relevant post-graduate academic qualifications would have an advantage.
- Minimum 15 years of experience in Infrastructure and Operations and/or Information Systems, with at least 5 years of experience at the management level handling large cross-functional teams.
- Possess leadership qualities, good people and collaboration skills.
- Good presentation, verbal and written communications skills.
- Experience in infrastructure and operational support in a large, enterprise environment, IT best practices (e.g. ITIL), and managing third party service providers.
- Excellent working knowledge of Windows, UNIX, Linux, VMware, Storage Area Network, Oracle or Microsoft database technologies and administration required.
- Salary: $120,000 - $150,000 per annum.
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