Skincare Expert Ambassador
3 days ago
We are seeking a highly motivated and skilled Skincare Expert Ambassador to join our team at BeFound Studio PTE. LTD.
Job DescriptionThe successful candidate will be responsible for providing exceptional customer service, supporting clients' skincare journeys, and building strong relationships with them. The role involves resolving client issues and concerns, collaborating with cross-functional teams, and contributing ideas and insights to support our mission and values.
Responsibilities- Provide top-notch customer service through various channels, including chat, phone, email, embodying the values of BeFound in every interaction.
- Support clients' skincare needs and build strong relationships by understanding their requirements and responding promptly.
- Resolve client issues and concerns with empathy and professionalism, going the extra mile to exceed their expectations and build brand satisfaction and loyalty.
- Collaborate with cross-functional teams to enhance the overall customer experience, contributing ideas and insights to support our mission and values.
- Proactively seek feedback from customers to identify areas for improvement and contribute to initiatives aimed at enhancing the overall client experience.
- Previous experience in a customer service or customer-facing role is preferred.
- A passion for skincare, makeup, and beauty education is a bonus.
- A heart for people, taking the initiative to go the extra mile in delighting our clients.
- Strong communication skills, both verbal and written.
- Strong interpersonal skills with the ability to build rapport and establish trust with clients.
- An empathetic and patient demeanor, with the ability to actively listen to customer needs and concerns.
- Creative problem-solving skills and the ability to think outside the box to find solutions independently that delight clients.
- The ability to thrive in a fast-paced, dynamic environment, with a willingness to adapt to change and take on new challenges.
- Able to work on Saturdays (rotating weeks).
- A work-from-office environment in a fast-growing, pioneering start-up.
- Opportunities for career trajectory as a Skincare Analyst.
- A supportive and collaborative team culture that celebrates each other's success.
- Enjoy BeFound Skincare Program as an employee benefit upon completion of probation.
We offer a competitive salary of SGD 40,000 - 60,000 per annum, depending on experience.
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