Application Support Specialist for Payment Systems

5 days ago


Singapore GMP RECRUITMENT SERVICES (S) PTE LTD Full time
Job Overview

We are seeking an experienced Application Support Specialist to join our team in Expo, Singapore. As a key member of our Payment Systems team, you will be responsible for providing production application support for various payment systems.

Key Responsibilities:
  • Perform production application support tasks for payments systems, including overseas and domestic remittance, cheque payment, local interbank fund transfer (GIRO, FAST, MEPS+), and other related systems.
  • Ensure the integrity and readiness of production systems under the Payment Systems team for the APAC region.
  • Provide level 2 support and troubleshooting for production incidents and critical system interfaces through the Payment System team.
  • Collaborate with the Incident Manager to identify and implement preventive and detective measures for applications, providing root cause analysis as needed.
  • Support the IT Planner in meeting project objectives and perform production transitions for new system launches and system change requests.
  • Identify process gaps and propose improvements for systems.
  • Develop and standardize processes according to set standards.
  • Lead and coordinate projects, including project support and change requests, providing analytical support and executing requirement analysis for system enhancements, fixes, and emergency application changes deployment.
  • Highlight and escalate risk issues to relevant parties in a timely manner; participate in system restoration for Disaster Recovery exercises.
Requirements:
  • Diploma or bachelor's degree in Computer Science or Information Technology.
  • Minimum 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.
  • Possess hands-on experience in supporting Payment systems.
  • Experience in Enterprise Application support environments with interactions with multiple functions (developers, infrastructure, and service desks) and business users.
  • Familiarity with Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, and customer eAdvices.
  • Technical knowledge of Applications hosted in both Windows and LINUX, with ability to perform database queries (SQL Server, Oracle) and handle application services under Windows and LINUX services.
  • Good understanding and competency in scripting (such as DOS, Shell Scripting).
What We Offer:

An estimated salary range of SGD $80,000 - SGD $120,000 per annum, depending on experience.



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