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Senior Technical Leadership Role
1 month ago
Job Summary
We are seeking a seasoned Technical Principal to lead our team in JAPAC, driving exceptional customer outcomes and fostering a culture of innovation. This role is critical to our success, requiring a strong technical leader with experience in high-growth SaaS/Cloud Enterprise Organizations.
Responsibilities
- Lead a team of technical architects to deliver seamless deployments, adoption, and customer satisfaction across JAPAC
- Manage and report on product-level metrics, collaborating with broader GCS leadership to drive continuous improvement
- Create cross-functional communities of practice, bringing together GCS, Technical Consulting, Product, and Sales teams to enhance product supportability and proactive support capabilities
- Develop and execute strategies to align resources, drive customer-focused initiatives, and foster a growth mindset-oriented culture
- Build trusting relationships with regional and Area-level PS delivery teams, Engineering, Sales, Marketing, and Service Delivery Partners to drive business results
- Travel up to 30% within JAPAC and HQ to collaborate with stakeholders and customers
- Act as a core leader of the GCS JAPAC leadership team, providing data-driven insights and perspectives to inform detailed, quantified decisions
- Develop thought leadership and act as a technical spokesperson for PANW, supporting customer events and creating profile
Requirements
- 10+ years' experience in a high-growth SaaS/Cloud Enterprise Organization, or similar experience, including at least 5+ years in a leadership capacity
- Experience working across JAPAC with multiple cultures and languages and leading virtual teams
- Demonstrated experience leading direct/indirect teams of 5+ in technical, product, professional services, and/or Support organizations
- Experience managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
- Customer-facing experience in senior roles
- STEM Bachelor's Degree required or equivalent experience or equivalent military experience required; Master's degree preferred
What We Offer
- A competitive salary range: $180,000 - $220,000 per year, based on location and experience
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Opportunities for professional growth and development, including training and education programs
- A dynamic and inclusive work environment that values diversity and creativity
- The chance to work with a talented team of professionals who are passionate about cybersecurity and customer success
