Concierge Associate

We are seeking a customer-focused and results-driven individual to join our team as a Service Delivery Coordinator. In this role, you will be responsible for providing exceptional service to our residents and ensuring their needs are met in a timely and professional manner.

• Serve as the primary point of contact for residents, addressing their inquiries, concerns, and requests promptly and efficiently.
• Provide accurate information regarding sales, discounts, and ongoing promotions.
• Assist shoppers with their needs in a positive and friendly manner.
• Provide administrative support, including data entry, filing, and maintaining records.
• Collaborate with team members to ensure smooth operations and deliver excellent customer service.
• Manage multiple tasks simultaneously and demonstrate effective time management skills.
• Utilize Microsoft Office applications to create and maintain reports, spreadsheets, and other relevant documents.

• 0-1 years of working experience in a customer service role is preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong interpersonal skills to interact effectively with residents and team members.
• Excellent customer service skills with a focus on providing exceptional experiences.
• Ability to manage time effectively and handle multiple tasks simultaneously.
• Basic administrative skills, including data entry and record-keeping.
• Excellent communication skills, both verbal and written.
• Must have a secondary education or high school diploma.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.