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Instructional Designer/Technical Writer

2 months ago

Singapore NEXTLABS INTERNATIONAL PRIVATE LIMITED Full time
Product Documentation Specialist

NextLabs International Private Limited is seeking a skilled Product Documentation Specialist to join our team. As a Product Documentation Specialist, you will be responsible for creating high-quality documentation for our award-winning Information Risk Management products.

Key Responsibilities:
  • Design and develop interactive and engaging training content, including e-learning modules, instructor-led training materials, and user manuals.
  • Collaborate with subject matter experts to gather information and ensure the accuracy of training content.
  • Develop comprehensive training programs that cover product features, best practices, and implementation strategies.
  • Write clear, instructional content tailored to diverse audiences, including administrators, developers, and end-users.
  • Create supporting material/media (audio, video, simulations, games, etc.).
  • Learn and deepen your knowledge of NextLabs products and integrated third-party products.
  • Manage the lifecycle of training projects, ensuring timely delivery and alignment with product updates and releases.
  • Utilize various learning management systems (LMS) and technical writing tools to deliver training content.
  • Evaluate the effectiveness of training materials and make improvements based on feedback and performance metrics.
Requirements:
  • Bachelor's degree/Diploma in Computer Science, Information Technology, or a related field.
  • At least 3 years' experience in developing instructional materials for enterprise software applications.
  • Ability to write clear, succinct, and accurate documentation, including conceptual information and procedural instructions for administrators, developers, and end-users.
  • Ability to work independently with minimal supervision.
  • Ability to ramp up quickly on new technologies.
  • Excellent interpersonal communication skills and ability to work with globally dispersed teams.
Desired Skills:
  • Knowledge of instructional design theories and best practices.
  • Familiar with tools for generating LMS content and training courses.
  • Experience developing training courses for applications in the Cloud.
  • Knowledge of risk management or identity management software products is a plus.